dbje Privacy and Data Protection
Your personal information is very important to us. This policy clearly describes how dbje collects, uses, and protects your information.
This Privacy Policy ("Policy") applies to the dbje platform and all its associated services. By reading this policy, you will learn what types of information we collect, why we collect it, how we use it, and what your rights are.
By using the dbje platform, you consent to the terms of this Privacy Policy. If you disagree with any part of this policy, please stop using our services or contact us.
We may update this policy from time to time. If there are any significant changes, we will notify you by email or through the platform.
What Information We Collect
When you create an account and use services on dbje, we collect various types of information. This information helps us provide you with a safe, reliable, and personalized experience.
1.1 Personally Identifiable Information
When you register on dbje or update your profile, we collect the following information:
- Full name and date of birth
- Email address
- Mobile number
- National ID card or passport details (for identity verification)
- Permanent address
- Occupation-related information (where applicable)
1.2 Financial Information
To ensure secure transactions and complete deposit and withdrawal processes, we collect the following financial information:
- bKash, Nagad, or Rocket mobile banking number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal dates and times
1.3 Technical and Usage Information
When you use our website or app, certain technical information is collected automatically:
- IP address and device type
- Browser type and version
- Operating system information
- Cookie and session data
- Pages visited, click patterns, and session duration
- Login and logout timestamps
1.4 Gaming Activity Information
To improve your gaming experience and ensure responsible gaming, we monitor gaming-related information such as playing patterns, betting history, and win/loss records.
How We Use Your Information
dbje uses your information only for legitimate and specific purposes. We process your information for the following reasons:
2.1 Account Management and Identity Verification
We use your personal information to create, maintain, and secure your account, and to verify your identity. This helps prevent account fraud and unauthorized access.
2.2 Transaction Processing
Financial information is used to successfully complete deposit and withdrawal transactions via bKash, Nagad, Rocket, or bank transfer, and to maintain transaction history.
2.3 Customer Service
Our 24/7 live chat support team may view your account and transaction-related information to resolve your issues and answer your questions.
2.4 Fraud Prevention and Security
We regularly analyze data to detect suspicious activity, prevent money laundering, and maintain the security of the platform.
2.5 Responsible Gaming Monitoring
We analyze gaming data to monitor your gaming behavior, detect problematic gambling patterns at an early stage, and provide necessary support.
2.6 Bonus and Promotion Management
We use your gaming and transaction history to determine your eligibility and provide bonuses, special offers, and VIP benefits.
Sharing Information with Third Parties
dbje follows a strict policy and shares information with third parties only in the following situations, and only to a limited extent:
3.1 Payment Processors
To complete transactions, we share necessary information with approved payment service providers such as bKash, Nagad, and Rocket. These third parties operate under their own privacy policies.
3.2 Technology Service Providers
We may share limited technical data with trusted technology partners who assist in operating and maintaining our platform. These partners process data according to our instructions and cannot use the data independently.
3.3 Legal Obligations
Under Bangladesh law, we may be required to provide necessary information in response to a lawful request from a government authority or a court order.
3.4 Fraud Prevention Organizations
We may exchange limited information with industry-recognized fraud prevention organizations for the purpose of detecting and preventing fraud.
Cookie and Tracking Technologies
dbje uses cookies and similar tracking technologies to improve the user experience on the website and ensure the effectiveness of its services.
4.1 Essential Cookies
These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, perform security checks, and store form data. Disabling these cookies may cause the website to not function properly.
4.2 Functional Cookies
These cookies are used to remember your preferences (such as language selection and theme settings) and to improve your personalized experience.
4.3 Analytics Cookies
We use analytics tools to collect website usage statistics and improve our services. This data is processed in aggregate and is not used to personally identify you.
4.4 Cookie Controls
You can disable cookies by changing your browser settings. However, please note that disabling certain cookies may limit the functionality of the website.
Data Retention Period
dbje retains your information only for as long as necessary. The retention period depends on the type of information and applicable legal requirements:
- Account and Identity Information: For as long as the account is active, and for a set period after account closure in accordance with legal obligations.
- Transaction Information: Retained for a minimum of five years in accordance with financial regulatory rules.
- Gaming Logs: Retained for a minimum of two years for fraud investigation and dispute resolution.
- Communication Records: Customer service logs and email correspondence are retained for up to three years.
- Technical Logs: Security and system logs are generally deleted after 90 days.
After the specified retention period, we securely delete or fully anonymize your personal information.
Data Security Measures
dbje has implemented both technical and organizational security measures to protect your information:
6.1 Technical Security
- All data transmission secured with SSL (Secure Socket Layer) encryption
- Passwords protected with strong hashing algorithms — never stored in plain text
- Two-Factor Authentication is available
- Regular security audits and vulnerability assessments
- Firewall and intrusion detection systems
6.2 Organizational Security
- Only authorized personnel can access your information
- All staff have signed confidentiality agreements
- Regular security training is provided
- Strict penalties are in place for violations of the data protection policy
6.3 Data Breach Incidents
If a data security breach occurs that poses a risk to your rights and freedoms, we will notify you and the relevant authorities as quickly as possible.
Your Rights Regarding Your Information
As a user of the dbje platform, you have the following important rights over your own personal information:
Right to Access
You have the right to view the information we have collected about you and to receive a copy of it.
Right to Rectification
If any information we hold about you is incorrect or incomplete, you can request that it be corrected.
Right to Erasure
In certain circumstances, you have the right to request that your personal information be deleted.
Right to Object to Processing
You have the right to object to the processing of your information for specific purposes.
Right to Data Portability
You have the right to receive the information we hold about you in a structured, machine-readable format.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be temporarily restricted.
To exercise these rights, please contact our customer service team. We will generally respond to your request within 30 (thirty) days. Please note that in some cases we may not be able to delete or provide information due to legal obligations.
Protection of Minors' Privacy
dbje strictly ensures that its services are available only to individuals who are 21 (twenty-one) years of age or older. We do not knowingly collect personal information from anyone under the age of 21.
All users are required to confirm their age at the time of registration and to provide proof of age during the identity verification process. If we become aware that a minor has provided information, we will immediately close that account and delete all associated data.
Changes and Updates to This Policy
dbje reserves the right to update or revise this privacy policy from time to time. Reasons for changes may include:
- Legal or regulatory changes
- Introduction of new services or features
- Improvements to data protection practices
- Changes to business structure
For any significant changes, we will send a notification to your registered email and will clearly announce it on the website. The revised policy will take effect 30 days after it is published.
Continued use of our services after any changes will be considered as your agreement to the new policy. If you do not agree to the new policy, please contact us to close your account.
International Data Transfers
Our servers and data processing facilities may be located in various countries. Even if your data is transferred outside Bangladesh, we ensure that:
- Data is always protected through appropriate security measures
- Data is used only for the purposes described in this policy
- Contractual protections are in place when sharing data with third parties
Privacy-Related Inquiries
If you have any questions about this privacy policy or wish to exercise your rights regarding your data, please get in touch with us.
If your privacy concern is not resolved promptly, you have the right to file a complaint with the relevant data protection authority in your country. For more information, visit our FAQ page or read our Responsible Gaming Guide.